We’ve all experienced it—the negative team member that causes problems for the whole team. The snide comments, it-can’t-be-done attitudes, and sour behavior can stain an otherwise functional and healthy team, leaving a wake of frustration behind them.
Their negativity sinks ships…literally. Relationships, partnerships, and most importantly, your leadership, are all undermined, ruining team culture and causing unnecessary drama. It’s up to us as leaders to protect the culture and turn the ship around, helping the negative team member become active in rowing in the same direction as the rest of the team.
It is possible to change the tide and give them opportunities to improve. So how do we do that? I think we start with these three things:
1. Provide feedback.
Sounds simple, but first, is the person even aware of their effect on the team? They might not be. We have to be willing to step up to the difficult conversation and provide feedback so they know what you and the team are observing. Believe it or not, oftentimes the negative team members are shocked to learn they were perceived in this way and didn’t realize how it was affecting the team – so start with a simple conversation and see where it takes you.
2. Pinpoint how they view themselves.
Many people struggle with self-esteem. The negative Nelly in your office might just have an untrue or unclear view of themselves that leaks through in their behavior. Or maybe they haven’t had people believe in them to call them to higher levels of leadership and ability. Find something you can compliment them on in their action or work, and reinforce the positive qualities they possess. Then, gently guide discussion toward their self-concept. Their self-concept isn’t your responsibility; it’s theirs. But as a leader, you can help promote a positive view of self at the office.
3. Perform regular check-ins.
We’ve got to coach, mentor, and lead the entire person, and that doesn’t happen in one meeting. Check in regularly with the team member, and report back to them their progress. It will reinforce to them that you’re paying attention, but also communicate that you care about their growth.
Negativity can and will be the loudest voice in the room. Let’s make sure we’re addressing it and reevaluating it frequently within our teams, so we ensure smooth sailing ahead!
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